Issue:

The monitor does not turn on after a period of inactivity, while the connected computer operates normally.

Cause:

The monitor is not receiving power, potentially due to issues with the power board or cabling.

Resolution:

• Confirm that the monitor is securely plugged into a functioning power source.
• Inspect the power board and ensure it is switched on and operational.
• Check all cabling connected to the monitor for secure and proper connections.
• If the monitor remains unresponsive, try connecting it directly to a different power outlet to rule out issues with the power board.
• Ensure that the monitor's power button is pressed and held for a few seconds to attempt powering it on.
• If the issue persists after these steps, further hardware diagnostics or warranty service may be required.